Support Category: Login Inquiry


Specialists Notes:


Distributors (External Users) will be using the direct login method (username and password) to access The Learning Lab. For users experiencing login issues, please follow the instructions below:


HOW SHOULD WE ASSIST?


  1. Confirm the account is Active. 
  2. Confirm the user's email address matches the email address on their TLL profile. 
  3. Ask the User: "Have you tried using the 'Forgot Password?' option on the login page?"


If YES, but the reset email was not received:


If NO and the user prefers a manual password reset:

Proceed with a manual password reset using the Distributors | Manual Password Reset SR.


IMPORTANT!


Should the email address contain an obvious typo, correct it before proceeding.


For any other email address change, escalate. The Administrators will verify the user’s information with the Distributor’s SU contact, as the user may have changed companies. For more information, you may refer to the Distributor | Account Information Incorrect SR.


Standard Response:


Since you are a Distributor, you may access The Learning Lab using the link below:

https://lbs-pi.csod.com/login/render.aspx?id=lbspi

Please note that your username is your email address. If you need assistance with your password, please let me know. I will be happy to assist you further with accessing your account.