| Support Category: User Account | Username Request |
| Specialists Notes: |
How to tell the difference between a Distributor and an LBS Employee? A distributor will have their email address as their 'username' while an LBS employee will have a 9-digit number as their username. Check if the user has an active account, then confirm/provide the email address/username on file.
IMPORTANT! For security purposes, the administrators have advised that we do not provide users with their email address/username. Instead, we are to hint at it rather than give them this information. Kindly user small hints such as the company name. |
| Standard Response: |
Thank you for your patience. Your username is your email address on file which is: [EMAIL ADDRESS].
