Distributors (External Users) will be using the direct login method (username and password) to access The Learning Lab. 

Use this SR when a Distributor confirms they used the "Forgot Password?" option from the login page but did not receive the password reset email.

• Ask the user to check their Spam, Junk, and Promotions folders, if applicable. 
• If the email is not found, provide the SR below. 
• Proceed with a manual password reset using the Distributors | Manual Password Reset SR.

Apologies for the inconvenience. If you are not receiving password reset emails, your organization's email security settings may be blocking emails from TLL.global@leicabiosystems.com. Please contact your IT department and request that this email address be added to your safe sender list (whitelist). This will help ensure password reset and other important emails are delivered successfully. 

Allow me a moment to manually reset your password.