Support Category: Login Request


Specialists Notes:


Distributors (External Users) will be using the direct login method (username and password) to access The Learning Lab. The TLL Administrators have requested that, instead of having users wait to receive the 'Forgot Password' email, to proceed with resetting their password manually so that they may access The Learning Lab in a timely manner.


IMPORTANT!


To avoid Distributors having to wait on receiving their temporary password via email, TLL Administrators have given us permission to provide Distributors with their password in chat. 


Please make sure to fill in the needed information in the brackets before sending the information found in the Standard Response.


Standard Response:


Thank you for your patience. Kindly note that I  have reset your password as requested. You will find your username, temporary password, and additional information to log into The Learning Lab below.

- Login URL: https://lbs-pi.csod.com/login/render.aspx?id=lbspi
- Username: [USER'S EMAIL ADDRESS]
- Temporary Password: LeicaTLL$[USER'S LASTNAME]8201!