| Support Category: SSO |
| Specialists Notes: |
LBS employees with account/SSO issues must be redirected to IT/submit a Hornbill Ticket. They will then be able to further advise.
When assisting LBS Employees, follow the steps below before directing them to their IT Help Desk.
STEPS & Notes | Standard Response |
| STEP 1 | I apologize for the issues you're experiencing. Can you provide me with your email address and user ID so I can verify the information in TLL matches? |
| STEP 2 • Once the user has provided the request information. | Thank you! Please allow me one moment while I check the status of your account. |
| STEP 3 • Should the information the user provided match what is shown in the TLL. | Thank you very much for waiting. I see that the information listed matches what you provided. The TLL Administrators have advised that you please submit a Hornbill ticket to have your IT Help Desk investigate. We do apologize for the inconvenience. |
| Standard Response: |
