Please know that:

LBS Employees: LBS Employee Accounts are created from a data feed that will refresh every 24 hours. If it has been more than 24 hours, have the user ensure that details have been entered into the data feed correctly by contacting their local HR department. If the issue persists, please capture the city and country and escalate to the admins.

For Example:

1. Can you provide us with your work/office location?

We apologize as it appears that you don't have an account within the TLL. Since it has been more than 24 hours, the Leica Biosystems administrators highly advised that you confirm your details have been entered into the data feed correctly. You can do so by contacting your local HR department. If you do contact them and they state that everything is correct, please reach back out to us so that we make escalate this matter to the administrators for further assistance.