Support Category: User Account | Inactive Account


Specialists Notes:


Please be aware that End-User Support now has permission to reactivate LBS Employee accounts ONLY!


Before resolving the chat, please have the user login/access their account just in case they experience any other issues.


IMPORTANT!


Please double-check the 'Do NOT Reactivate List' to ensure the user's account can/should be reactivated.


Standard Response:


Thank you for waiting! Kindly note that I was able to locate your account. Unfortunately, it is showing as inactive. Please allow me one moment to reactivate it for you so that you can access the TLL.