Information Only! |
When assisting LBS Employees, follow the steps below before directing them to their IT Help Desk.
STEPS & Notes | Standard Response |
| STEP 1 | I apologize for the issues you're experiencing. Can you provide me with your email address and user ID so I can verify the information in TLL matches? |
| STEP 2 • Once the user has provided the request information. | Thank you! Please allow me one moment while I check the status of your account. |
| STEP 3 • Should the information the user provided match what is shown in the TLL. | Thank you very much for waiting. I see your account is active, and the information listed matches what you provided. Please know that TLL uses SSO to log in. If needed, I'll be more than happy to provide the URL here in chat. |
| STEP 4 • Should users need the URL. | Cyou pan lease try to log in using the following URL? https://lbs-pi.csod.com/. If you are still experiencing issues with logging in, please submit a Hornbill ticket to have your IT Help Desk investigate. |
IMPORTANT! If the user information does not match what we have in TLL, share the information we have in TLL with the user and ask the user to create a Hornbill ticket to resolve the situation. TLL Administrators cannot change employee accounts. |
