Distributor | Account Information Incorrect : Leica Biosystems TLL

Support Category: User Account | Account Info Update Request

Specialist Notes:

We are permitted to update Distributor account information, including obvious email typos.

When updating the account:

Confirm there is no inactive or duplicate account under the user’s name or email address.
Confirm the correct spelling and order of the user’s first, middle, and last names.
Locate the user in TLL, open the user’s profile, and select Edit Record.
After completing the update, create a ticket informing the Administrators of the changes made.

IMPORTANT!

For all other email address changes, including email domain updates, escalate so the Administrators can verify the user’s information with the Distributor’s SU contact.

If the user requests to change a company email address to a personal email address, follow the Change Leica Email to Personal Email Requests SR.
If another account is found, follow the Duplicate Accounts SR.

Standard Response:

I’ll be happy to assist you with this. Could you please provide the correct information you would like to be displayed on your account?

Distributor | Account Information Incorrect Print

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