| Support Category: User Account | Deactivation Request |
| Specialist Notes: |
The Leica Administrators have granted us permission to deactivate accounts for Distributors only.
Instructions for activating/deactivating accounts in CSOD can be found here.
IMPORTANT! Deactivation requests will usually come from someone in the Distributor's Selling Unit; therefore must come from an LBS Employee. Unlike other clients who use Cornerstone, the TLL Administrators have asked that we DO NOT add/change the user's email address and/or username when deactivating their account.  Instead, they have requested that we leave a note under the Address of their User Record, stating "Do not reactivate". |
| Standard Response: |
Thank you for your patience. The distributor's account has been deactivated.
