| Support Category: Account Related>> Inactive Account |
| Specialist Notes: |
IMPORTANT! Please remember that training coordinators are no longer able to contact us on behalf of Distributors to reactivate accounts. The account reactivation request(s) must come from a Leica Representative from the SU (Selling Unit), a TLL administrator, or a Leica contact. |
Example: https://eskillzlivesupport.freshdesk.com/a/tickets/48947
| Standard Response: |
Hello Learning Lab Administrators,
Can you assist us with the following account issue and request, please?
Requester's Name:
Requester's Email Address:
Issue: User Account | Inactive Account
Request: Account Reactivation
Summary: [USER'S NAME] has contacted End-User support on behalf of the following Distributor(s) to have their account(s) reactivated.
Additional information:
1a. Distributor's Name:
1b. Distributor's Email Address:
2a. The Distributor's Supervisor:
2b. Supervisor's Email Address:
3. Their Region/City and Country:
5. The Distributor's Start date:
5. Any changed information (role, business organization, name, email address):
6. Why their account is inactive:
Please advise - thank you in advance and have a pleasant day!
