Duplicate accounts may prevent service keys from generating correctly, as the required training may be in a duplicate/inactive account

Should the training be complete, an emergency key will need to be requested from HistoSupport. Please verify which account the completed training is located on.

Thank you for your patience. I was able to locate a duplicate account, which may be preventing the service key from generating correctly.  Can you confirm which Service Key you are trying to generate? I will have to escalate your issue for further assistance.