| Support Category: User Account | Account Status Inquiry |
| Specialist Notes: |
The LBS TLL Administrators have deactivated many Distributer accounts based on their last login. We may see Distributor users reach out to have their accounts reactivated. However, the administrators have also provided us with a list of users whose accounts should NOT be reactivated.
LIST: Leica Biosystems TLL Do Not Re-Activate.xlsx
IMPORTANT! Please do not inform the users that they are on a 'Do Not Reactivate' list. Please make sure you are double-checking this list for any changes as it will be updated as the administrators provide us with more information. |
| Standard Response: |
Thank you for waiting, [USER’S NAME]. Unfortunately, it appears that your account is inactive. To further assist you with this and ensure the Leica Biosystems Administrators have all the information needed, can you please provide me with the following information?
1. What is the purpose of accessing your account?
2. Did you leave the company and return?
3. Are you returning from a different company?
Once we have this information, we'll be able to escalate this issue to the admins.
