| Support Category: User Account | No Account |
| Specialist Notes: |
Distributors who need a Learning Lab account must contact their Leica Representative.
If a Distributor has a class or live event scheduled within the next week, collect the following information below and escalate:
- Organization Name:
- Class or Live Event Name:
- Class/Event Date(s):
You may also advise the user to contact the trainer or event organizer for further assistance with accessing the event.
| Standard Response: |
Thank you for your patience. We were unable to locate an account for you in The Learning Lab.
Distributor accounts must be requested through your Leica Representative. Please reach out to them directly for further assistance.
If you have a class or live event scheduled within the next week, please provide the following information so we can submit a ticket to the Administrators on your behalf:
Organization Name:
Class or Live Event Name:
Class or Live Event Date(s):