| Support Category: User Account | No Account |
| Specialist Notes: |
Distributor (External): Accounts are created and approved manually by the admins and may take up to 48 hours.
IMPORTANT! This information is necessary as the Leica administrators cannot create accounts for Distributors without a Leica representative recommending it. This Leica representative will fill out a Distributor form that the administrators will review and approve. Distributors will also need to have a contract with their company for training. Please remember to continue asking users if they are an LBS Employee or Distributor. Though we should not see any or many of these requests/inquiries, should a user contact us asking for assistance with creating an account in the TLL Staging Server, please escalate. We at End-User Support do not provide support for such requests and these are to be handled by the administrators so the users asking about this can be directed to those who can assist them. |
HOW SHOULD WE ASSIST? Should the 48-hour timeframe already passed, please proceed with gathering the following information: 1. Why is this person asking for a TLL account? 2. Who do they work for? 3. Who is the Leica representative? 4. What training are they expecting to receive? Which product line? 5. Is there a live event they are preparing for? |
NOTES FOR TICKET PROCESSORS! If It has been more than 48 hours, please escalate to TLL. For the ticket, please have the user verify all names and emails that they may have used, as users may use a name different from their given name. All account issues will need to be escalated to TLL. |
| Standard Response: |
Thank you for your patience. Unfortunately, I am unable to locate an account for you in the Learning Lab. Since the 48-hour timeframe has passed based on your hire date, I will proceed with creating a ticket. To ensure the administrators have all the necessary information, could you please provide us with the following details? Thank you very much in advance!
1. Why do you need a TLL account?
2. Name of the organization you work for.
3. Full name/Email Address of your Leica Representative.
4. What training are you expecting to receive? Which product line?
5. Is there a live event you are preparing for?
