This is a status we would only see with Distributors. The training coordinator needs to complete the Distributor form with approval from the appropriate SU (Selling Unit) contact. Once the administrators have the approval from the SU contact, they can then approve the pending account in TLL.

This process may take up to 48 hours. If the account remains pending after 48 hours, escalate.

Thank you for your patience. I located your account, and it is currently Pending approval. Account approvals may take up to 48 hours. Please allow this timeframe before trying to access your account again.

If you are still unable to access your account after 48 hours, please contact us again. We will be happy to look into this further for you.