Use this escalation template if a user is unable to access the Learning Lab via SSO. Please note only LBS Employees (Internal users) use SSO.

Hello Leica Biosystems TLL Administrators,

Can you assist us with the following issue, please?

Requester Name:
Requester Email Address:
Employment Type: LBS Employee

Issue: SSO

Summary: The user contacted Live Support for assistance with accessing The Learning Lab; unfortunately, the user is unable to access the system via SSO.

Additional Information:

 
1. When did HR address your SSO issue?
Answer:

2. What error message do you receive when you attempt to access The Learning Lab?
Answer:

3. What is your work/office location?
Answer:

Please advise – thank you in advance!