Support Category: Login Related >> Login Inquiry Specialists Notes: Use this SR to confirm with the user if they're a Distributor or an LB...

Support Category: Login Related >> Login Request Specialists Notes: Distributors (External Users) will be using the direct login method (usern...

Support Category: Login Related >> SSO Specialists Notes: Any LBS Employee (Internal User) experiencing an issue with SSO should contact their...

Support Category: Login Related >> SSO Specialists Notes: Use this escalation template if a user is unable to access the Learning Lab via SSO....