Please refer to the 'LBS Employee | Inactive Account' SR before providing users with the Standard Response below.

Thank you for contacting End-User Support!

Please know that we were able to locate your account, but it was, unfortunately, inactive. Kindly note that we were able to reactivate it for you, and we would greatly appreciate it if you could let us know if you continue to experience any issues signing in so that we may assist further.

Kind Regards,