Account Related

No Account | More Information Needed
Support Category: Account Related >> No Account Specialists Notes: Distributors who need an account for training, direct to Regional Mailboxes...
Tue, 10 Dec, 2024 at 3:40 AM
No Account | Escalation to Admins
Support Category: Account Related >> No Account Specialists Notes: Please use the following ticket template for escalation to the administrato...
Tue, 10 Dec, 2024 at 3:41 AM
Inactive Account | More Information Needed
Support Category: Account Related >> Inactive Account Specialists Notes: Use this SR to gather more information from the user.  Standard No...
Tue, 10 Dec, 2024 at 3:41 AM
Inactive Account | LBS Employee ONLY
Support Category: Account Related >> Inactive Account Specialists Notes: Please refer to the 'LBS Employee | Inactive Account' SR befo...
Fri, 13 Feb, 2026 at 3:13 PM
LBS Employee | Account Information Incorrect
Support Category: Account Related >> Account Info Update Request Specialists Notes: Please provide the following SR to users with incorrect ac...
Mon, 15 Sep, 2025 at 6:52 AM
Distributor | Update Organization/Bucket - Escalation to Admins
Support Category: Account Related >> Account Info Update Request Specialist Notes: Having users in the incorrect distributor bucket/organizati...
Mon, 15 Sep, 2025 at 6:53 AM
Distributor Inactive Account | Initial Response To User
Support Category: Account Related>> Inactive Account Specialist Notes: We are no longer allowed to reactivate inactive Distributor accounts. H...
Wed, 8 Oct, 2025 at 8:59 AM
Distributor Inactive Account | Escalation to Admins
Support Category: Account Related>> Inactive Account Specialist Notes: We are no longer allowed to reactivate inactive Distributor accounts. H...
Wed, 8 Oct, 2025 at 9:00 AM
Distributor Account Reactivated | Update from Admins
Support Category: Account Related >> Inactive Account Specialist Notes: Use this SR once the administrators have informed us that a Distributo...
Sat, 20 Sep, 2025 at 2:44 AM