Account Related

No Account | More Information Needed
Support Category: Account Related >> No Account Specialists Notes: Distributors who need an account for training, direct to Leica Representati...
Tue, 31 Mar, 2026 at 11:41 AM
No Account | Escalation to Admins
Support Category: Account Related >> No Account Specialist Notes: Distributors should be directed to their Leica Representative. The ticket te...
Tue, 31 Mar, 2026 at 12:00 PM
Inactive Account | More Information Needed
Support Category: Account Related >> Inactive Account Specialists Notes: Use this SR to gather more information from the user. Standard N...
Tue, 31 Mar, 2026 at 12:04 PM
Inactive Account | LBS Employee ONLY
Support Category: Account Related >> Inactive Account Specialists Notes: Please refer to the 'LBS Employee | Inactive Account' SR befo...
Thu, 30 Apr, 2026 at 2:59 AM
Account Information Incorrect
Support Category: Account Related >> Account Info Update Request Specialists Notes: For Distributors, 'Distributor | Account Information I...
Thu, 30 Apr, 2026 at 2:58 AM
Distributor | Update Organization/Division - Escalation to Admins
Support Category: Account Related >> Account Info Update Request Specialist Notes: Having users in the incorrect distributor Division/organiza...
Thu, 30 Apr, 2026 at 2:58 AM
Distributor Inactive Account | Initial Response To User
Support Category: Account Related>> Inactive Account Specialist Notes: We are no longer allowed to reactivate inactive Distributor accounts. H...
Thu, 30 Apr, 2026 at 2:58 AM
Distributor Inactive Account | Escalation to Admins
Support Category: Account Related>> Inactive Account Specialist Notes: We are no longer allowed to reactivate inactive Distributor accounts. H...
Thu, 30 Apr, 2026 at 2:57 AM
Distributor Account Reactivated | Update from Admins
Support Category: Account Related >> Inactive Account Specialist Notes: Use this SR once the administrators have informed us that a Distributo...
Thu, 30 Apr, 2026 at 2:57 AM