Please provide the following SR to users who inquire about adding external training.

Thank you for contacting TLL End-User Support and allowing us to assist you!

To add external training to your transcript, go to ‘Learning’ > ‘My Transcript’. Then, select the Add External Training option from the Options drop-down menu (3 horizontal dots). 

Clicking the Add External Training link opens the Add External Training page. 

Please note that upon clicking SUBMIT, you may receive an error message next to a field, indicating that the value you entered in the field is not valid. This error occurs if an administrator has configured the field to only accept certain values. If the value you entered does not meet the criteria configured by the administrator, an error message displays. The value must be re-entered and calculated as valid before the external training can be submitted successfully. 

Only one error message is displayed at a time. This means that if there are multiple invalid values, the error message displays for the first invalid value until the value in that field is valid. Once the value is valid and the SUBMIT or CALCULATE button is clicked, the error message for the next invalid field displays.

Should you need further assistance with any other issue/inquiry/request, please don't hesitate to contact us. We're more than happy to assist!

Kind Regards,