Support Category: External Training >> External Training Specialists Notes: Please provide the following SR to users who inquire about adding ...

Support Category: Certificate Related >> Certificate Inquiry Specialist Notes: With the TLL's recent update to their Landing/Home Page, th...

Support Category: Course Related >> Course Not Assigned Specialist Notes: Distributors do not have the ability to search for training while LBS ...

Support Category: Course Related >> Course Completion Issue | Passing Score Specialist Notes: Users are allowed 2 test attempts. If a learner ...

Support Category: Course Related >> Course Drop/Remove Specialist Notes: NOTES FOR TICKETS PROCESSORS! Before forwarding a ticket, review th...

Support Category: ILT >> ILT | Drop, VILT >> VILT | Drop (select applicable) Specialist Notes: NOTES FOR TICKETS PROCESSORS! Before fo...

Support Category: N/A Specialist Notes: Always check this list when a training-related request, issue, or inquiry requires escalation. If the cou...

Support Category: N/A Specialist Notes: Always review the Designated Course/Product POC List SR first. If the course or product is listed, use the d...

Support Category: N/A Specialist Notes: Use these steps to locate the training POC when escalating a VILT/ILT request, issue, or inquiry. Locate ...