Support Category: Account Related >> Account Info Update Request


Specialist Notes:


Having users in the incorrect distributor bucket/organization may cause a Danaher Connect issue when a user attempts to sign off on training. Please escalate these issues so that the admins may move the distributor to the correct organization/bucket


Standard Response:


Hello Leica Biosystems TLL Administrators,

Can you assist us with the following course signature issue/request, please?

Requester Name:
Requester Email Address:

Request: Move the user to the Correct Distributor Bucket

Summary: The user is unable to sign off on their training, as they keep being taken to a Danaher connect page and receiving an error message. The user has cleared cache and attempted using multiple browsers but the issue persisted.

Additional Information:

 
Supervisor:
Region:

Please advise - thank you in advance!