| Support Category: Account Related >> Account Info Update Request |
| Specialist Notes: |
Having users in the incorrect distributor bucket/organization may cause a Danaher Connect issue when a user attempts to sign off on training. Please escalate these issues so that the admins may move the distributor to the correct organization/bucket
| Standard Response: |
Hello Leica Biosystems TLL Administrators,
Can you assist us with the following course signature issue/request, please?
Requester Name:
Requester Email Address:
Request: Move the user to the Correct Distributor Bucket
Summary: The user is unable to sign off on their training, as they keep being taken to a Danaher connect page and receiving an error message. The user has cleared cache and attempted using multiple browsers but the issue persisted.
Additional Information:
Supervisor:
Region:
Please advise - thank you in advance!