Support Category: Account Related>> Inactive Account


Specialist Notes:


We are no longer allowed to reactivate inactive Distributor accounts. However, to prevent the account from deactivating again, the 'Allow Reconciliation' box must be unchecked. Because we do not have this permission, please create a ticket so that the administrators may ensure that this box is unchecked.


A distributor will have their email address as their 'username' while an LBS employee will have a 9-digit number as their username.


NOTES FOR TICKET PROCESSORS!


Before escalating a ticket to have an account reactivated, please confirm that the reactivation request came from the appropriate contact (Leica Representative from the SU (Selling Unit, TLL Administrator, or Leica Contact) and ensure that training has been assigned to the user's transcript.


Please be sure to update any information in square brackets.


Standard Response:


Hello Leica Biosystems TLL Administrators,


Can you assist us with the following account issue and request, please?


Requester's Name:

Requester's Email Address:


Issue: User Account | Inactive Account

Request: Account Reactivation


Summary: [USER'S NAME] has contacted End-User support on behalf of the following Distributor(s) to have their account(s) reactivated.


Additional information:

1a. Distributor's Name:

1b. Distributor's Email Address:


2a. The Distributor's Supervisor:

2b. Supervisor's Email Address:


3. Their Region/City and Country:


4. The Distributor's Start date:


5. Any changed information (role, business organization, name, email address):


6. Why their account is inactive:

   

Please advise - thank you in advance!