Support Category: Course | Drop/Remove


Specialist Notes:


Users may request the removal of a course, curriculum, or VILT/ILT session from their transcript.


HOW SHOULD WE ASSIST?
 

Determine the reason for the removal request and proceed as follows:


1. The training does not apply to the user's Job Role 

  • Escalate the request to the TLL Administrators. 
     

2. The training is outdated, withdrawn, canceled, has already occurred, or is no longer required


Note: If the Course POC cannot be identified or confirmed, escalate to the TLL Administrators so they can identify the correct POC.


Before escalating, gather the following information from the user:
 
1. Products You Support:

2. Employment Type and Role:

3. Location (City and Country):

4. Name of Course(s) to be Removed: 

5. Supervisor/Manager Name and Email Address: (required if manager approval is needed)

 

Based on the training type, refer to the applicable escalation template below:

 

- Course/Curriculum Removal | Escalation to Admins
 - ILT/VILT Removal | Escalation to Admins


Standard Response:


Kindly note that the Administrators will need to confirm that the course does indeed need to be removed from your transcript. Please allow me a moment while I create a ticket for this request. In the meantime, could you please provide the following information?

- Products You Support:
- Employment Type and Role:
- Location (City and Country):
- Name of Course(s) to be Removed: 
- Supervisor/Manager Name and Email Address: (required if manager approval is needed)