Specialist Notes: Do basic troubleshooting: Disable Pop-up Blocker Clear cache and cookies Chrome preferred browser, but any updated/latest version ...

Support Category: Course Completion Issue Specialist Notes: Course completion should reflect instantly on the user's transcripts. If it has been...

Support Category: LMS Navigation Specialist Notes: Standard Response: Here is how you can launch a course that has been assigned to you: 1. Sel...

Support Category: Course Completion Issue | Passing Score Specialist Notes: Users are allowed 2 test attempts. If a learner has failed both attempts...

Support Category: Course | Drop/Remove Specialist Notes: Users may request to have a course removed from their transcript often because the course d...

Support Category: Course Assignment Inquiry Specialist Notes: The Leica administrators have advised that training (WBT, ILT, VILT) is assigned based...

Support Category: Course Information Inquiry Specialist Notes: Users will receive system notifications once training has been assigned. If no notifi...

Support Category: Course Information Inquiry Specialist Notes: If the notification states the course is incomplete but the course is complete, advis...