The admins have to confirm that the course does indeed need to be removed, and have asked for our help in gathering the following prior to escalating:

-- Products that they support

-- User's Role/location

-- Name of training

-- Supervisor/manager information (especially needed for compliance training, approval to remove training.)

Because some courses require manager approval in order to be removed from a user's transcript, the user's Manager will need to be included in the requests. If the manager's information has been provided, please CC them in the response and escalation to the admin.

The administrators will need to confirm that the course does indeed need to be removed from your transcript. For this request, would you be able to provide the following information?

-- Products you support

-- Employment type and Role

-- Location (City and Country)

-- Name of training

-- Supervisor/manager's name and email address