Support Category: Course Related >> Course Drop/Remove


Specialist Notes:


NOTES FOR TICKETS PROCESSORS!

Before forwarding a ticket, review the Training Removal Requests SR to determine the appropriate process based on the user's removal request and the Designated Course/Product POC List.

If the course is not listed in the course POC list, escalate to the TLL Admins to identify the appropriate POC.
 

Always ensure the escalation includes the following information:


1. Products You Support:

2. Employment Type and Role:

3. Location (City and Country):

4. Name of Course(s) to be Removed: 

5. Supervisor/Manager Name and Email Address: (required if manager approval is needed)


Standard Response:


Hello Leica Biosystems TLL Administrators,

 

Can you assist us with the following request, please?

 

Requester's Name:

Requester's Email Address:
Requester's Username: (if External)

 

Request: Course Removal Request 

Course Name(s):

 

Summary: The user is requesting that the course(s) listed above be permanently removed from their transcript.

 

Additional Information:

 

1. Products You Support:

2. Employment Type and Role:

3. Location (City and Country):

4. Name of Course(s) to be Removed: 

5. Supervisor/Manager Name and Email Address: 
 

Please advise - thank you in advance!


Sincerely,