Support Category: N/A


Specialist Notes:


Always check this list when a training-related request, issue, or inquiry requires escalation.

  • If the course or product is listed below: Escalate to the designated POC.
  • If the course or product is not listed: Refer to the How to Locate a Course POC SR to identify the appropriate escalation contact.


Course/Product​​
Send Escalation to
Aperio training/products
TLL.DP@leicabiosystems.com 
GLD NA IHC Summit
Hazel Koch: hazel.koch@leicabiosystems.com
CoreHisto Service (LBS CHSE)

Service and Sales Only: lbsnus.servicecalendar@leicabiosystems.com 

HistoCore LIGHTNING S
​HistoCore SPECTRA WS
​HistoCore CHROMAX WS
Applications Only: LBSNUS.TrainingOrga@leicabiosystems.com 
PELORIS / HistoCore PELORIS
tll.global@leicabiosystems.com 
All BOND products
tll.global@leicabiosystems.com 


IMPORTANT!

​

  • Always confirm the full training title before selecting a POC.
  • For CoreHisto/HistoCore, review the full training title. If the title includes Service, Sales, or Applications, escalate to the corresponding team listed above.
  • Training Contact information is for internal use only. Do not share it with users.


Standard Response: