| Support Category: N/A |
| Specialist Notes: |
Always review the Designated Course/Product POC List SR first. If the course or product is listed, use the designated POC to escalate to.
If the course or product is not listed, follow the procedure below.
PROCEDURE:
- From the TLL homepage, hover over Content and select Catalog.
- Select Course Catalog.
- Search for the full course or curriculum title.
- Select the training title from the search results.
- Under Training Details, locate the Created By field.
- Search for the creator’s account in TLL by their Full Name and confirm the account status and email address.
- This process is the same as looking up any other User’s account in the TLL.
- Follow the applicable action below.
Course POC/Creator | Action |
| Account is Active | Escalate to the course creator and CC TLL Global |
| Account is Inactive | Escalate directly to TLL Global |
| Account cannot be located or confirmed | Escalate directly to TLL Global |
| Multiple matching accounts are found | Escalate directly to TLL Global |
IMPORTANT! Training Contact information is for internal use only. Do not share it with users. |
| Standard Response: |
