Support Category: ILT | Inquiry, VILT | Inquiry (select applicable) Specialist Notes: Please have users contact their training contact/training coor...

Support Category: ILT | Completion Request, VILT | Completion Request (select applicable) Specialist Notes: If a user does not receive a completion ...

Support Category: ILT | Inquiry, VILT | Inquiry (select applicable) Specialist Notes: Evaluations are at the end of a course or Live Event. Tests th...

Support Category: Course Information Inquiry | Evaluation Inquiry Specialist Notes: For Embedded Test in courses: the course should be retaken. If t...

Support Category: Course Information Inquiry | Evaluation Inquiry Specialist Notes: Evaluations are at the end of a course or Live Event. Tests them...

Support Category: ILT | Drop, ILT | Reschedule (select applicable)  Specialist Notes: Scheduling requests such as rescheduling or registering for an...

Support Category: VILT | Drop Specialist Notes: If the user sees the option to "Withdraw", they can do so, but have them also reach out to...

Support Category: VILT | Inquiry Specialist Notes: No, this is an instructor-led training. No recordings are allowed Standard Response: Plea...

Support Category: VILT | Inquiry Specialist Notes: No, certificates, pre-tests, and competency tests are personal and should never be shared. St...